A number of participants from the most recent QED programme (1st & 2nd Oct) have provided feedback on which topics are having the most impact for them:
From Helen - One of the things I have implemented is mirroring and matching and that does work in getting rapport. It also works on a personal level too which is great, it’s so much easier getting what I want!!!!
From Jason - Mirror imaging , tone of voice , use of same words/phrases used by client – all this combined seems to have enabled me to gather vital info to create concern and build a better rapport with the client. I concentrate more now on really listening to what the client is telling me and using their own phrases and words when describing their experiences etc with their loss. Have started to use Buy now, Hear today kind of phrases which are beginning to become more natural for me to use. The course I felt made me think out of the box more when a consultation isn’t going the way it should and to help me guide it back to the end result we all would like.
From Ormsby - "I have introduced the finer subtle points of mirroring & matching and have decided to introduce each element gradually rather than to change my whole approach .... and yes I can say that it's working for me".
From Ian Slater - "Some of the language has now become sort of automatic, I find myself saying things to clients that include instructions and commands that I would not have said before and more have been saying 'yes'. I dont know what you did when you and Guy were talking at the same time but something's changed.
From Deepak Jagota - The training has made a hugh difference to my sales, I am so grateful for what has been given to me.
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